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2winbd collects and uses your personal information only to run your account, process transactions through Nagad, Upay, and Bank Transfer, and keep your access secure. This policy explains what we collect, why we collect it, and what choices you have — access depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you choose to fund your wallet. For transactions made through Nagad, Upay, or Bank Transfer, we record the transaction reference, amount, and timestamp so your account history stays accurate and disputes can be resolved. We also collect device and session data automatically: your IP address, browser type, and the pages you visit within the site. This helps us detect unusual access patterns and keep your account from being used without your knowledge. We do not sell your personal data to third parties. We share it only where required to process a payment through your chosen route, comply with a legal obligation, or investigate a reported security incident. Data we hold is kept for as long as your account remains active and for a period afterward as required by applicable law. If you close your account, you can ask us to confirm what we retain and why. The scope of this policy covers activity on 2winbd only. Third-party services — including payment processors for Nagad, Upay, and Bank Transfer — operate under their own privacy terms, which we encourage you to read before completing a transaction.
Understanding the boundaries of this policy helps you know where your data sits and who is responsible for it.
This policy covers all data collected when you register, log in, or update your account on 2winbd, including the credentials and contact details you provide directly to us.
Payment records for deposits and withdrawals processed through Nagad, Upay, and Bank Transfer are covered here. The payment processor's own policy governs data on their side of the transaction.
Your browsing behaviour within 2winbd — pages visited, session duration, device type — is covered by this policy and used only for security and service improvement purposes.
External sites, apps, or services linked from our pages are not covered. Once you leave 2winbd, the privacy practices of that third party apply, and we have no control over them.
You have practical options when it comes to the personal data we hold. You can ask us to show you the information on your account at any time — log in and check the account section first, as most of your profile details and transaction history are visible there without needing to contact us. If something is wrong — a name spelled incorrectly, an outdated contact number — you can update it directly in your account settings or ask our support team to correct it. If you want to know what data we hold beyond what is visible in your account, or if you want to request deletion after closing your account, reach out through the contact routes listed in the support section below. We will respond to data requests within a reasonable period. Availability of specific rights may depend on your local law and the eligible region from which you access the service.
Most account data is visible after you log in. Check the account and transaction history sections before raising a formal request — it is usually faster.
Update your contact information directly in account settings. For details you cannot edit yourself, contact support with the correction you need.
Write to us through the support contact route to ask what personal data we hold on your account beyond what is shown in your dashboard.
If you close your account and want to know what data is retained afterward, submit a written request and we will explain what we keep and the legal basis for keeping it.
If you have a question about this policy or want to exercise a data right, use one of the contact routes below. We do not publish operating hours or response-time commitments we cannot verify, but we will respond to every privacy request.
Open the chat widget on 2winbd while logged in to raise a privacy question directly with the support team.
Send a written request to the support email address shown in your account's help section. Include your registered contact detail so we can locate your record.
The help section inside your account lists current contact options and any updates to how we handle support requests.
We apply standard security measures to protect the data we hold, including encrypted connections when you access your account or complete a transaction through Nagad, Upay, or Bank Transfer. Here is how we handle the main areas of data protection.
We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account functions.
We keep your account data for as long as your account is active and for a period afterward as required by law. Transaction records are retained to support dispute resolution and comply with applicable financial record-keeping obligations.
Access to your account is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately and contact support through the live chat or email route.
We may update this policy when our practices change or when legal requirements are updated. The current version is always available on this page. Continued use of your account after an update means you have read the revised terms.
These are the questions we hear most often about how we handle personal data on 2winbd.
We collect the name, contact details, and payment method information you provide at registration. We also record device and session data automatically, such as your IP address and browser type, to keep your account secure.
We share data only where necessary — to process a payment through Nagad, Upay, or Bank Transfer, to comply with a legal obligation, or to investigate a security incident. We do not sell your personal data.
Log in and check the account and transaction history sections first. Most of your data is visible there. If you need information beyond what is shown, contact support through live chat or the email route in your account's help section.
Yes. If you close your account and want to know what data we retain afterward, submit a written request through the support email. We will explain what we keep and the legal basis for keeping it, which may include financial record-keeping requirements.
We use session cookies to maintain your login and analytics cookies to understand site usage. You can manage or disable cookies through your browser settings, though some account functions may be affected if session cookies are turned off.
Use the live chat on 2winbd while logged in, or send a written request to the support email shown in your account's help section. Include your registered contact detail so we can locate your record and respond promptly.